customer support service
[ˈkʌstəmər səˈpɔːrt ˈsɜːrvɪs]
nounpl: customer support services
serviço de atendimento ao cliente
1. A department or system within a company that provides assistance, guidance, and problem resolution to customers regarding products or services
The customer support service helped me resolve my billing issue within 24 hours.
O serviço de atendimento ao cliente me ajudou a resolver meu problema de faturamento em 24 horas.
2. A specialized team available through various channels (phone, email, chat, social media) to address customer inquiries and complaints
Our customer support service is available 24/7 to assist you with any questions.
Nosso serviço de atendimento ao cliente está disponível 24 horas por dia, 7 dias por semana para ajudá-lo.
In Brazil, customer support service is often referred to by the acronym 'SAC' and is a critical business function, especially given consumer protection laws. Companies typically emphasize their SAC availability as a competitive advantage. In the US, there's increasing emphasis on omnichannel support (phone, chat, email, social media). Good customer support service is considered essential for brand loyalty and reputation management in both cultures.
NYC Slang
customer service hotline / support line
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