1. A service department or facility that provides technical support and assistance to users with computer, software, or IT-related issues
I called the help desk to report the software bug.
Liguei para a central de atendimento para relatar o bug do software.
2. The physical location or team of support staff who assist customers or employees with technical problems
The help desk is located on the third floor.
A central de atendimento fica no terceiro andar.