support ticket
[/səˈpɔːrt ˈtɪkɪt/]
nounpl: support tickets
chamado de suporte
1. A formal request or record created by a customer or user to request technical assistance or report an issue with a product or service
I opened a support ticket to report the bug in the software.
Abri um chamado de suporte para relatar o bug no software.
2. A unique reference number or identifier assigned to a customer service request for tracking purposes
Your support ticket number is #45829. Please reference this when contacting us again.
Seu número de chamado de suporte é #45829. Por favor, faça referência a ele quando nos contactar novamente.
3. A documented case in a help desk or customer service system that tracks the progress of resolving a customer issue
The support ticket was escalated to a senior technician after two weeks without resolution.
O chamado de suporte foi escalado para um técnico sênior após duas semanas sem resolução.
The term 'support ticket' is ubiquitous in technology companies and customer service environments worldwide. In Brazil, both 'chamado de suporte' and the English 'ticket de suporte' are used interchangeably in tech sectors, reflecting the influence of English in the IT industry. The system represents a shift from informal customer service to documented, traceable technical support, which is now standard practice in most companies offering online services, software, and digital products.
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