help desk ticket
[/hɛlp dɛsk ˈtɪkɪt/]
nounpl: help desk tickets
chamado de suporte técnico
1. A formal record or document created when a user submits a request for technical support or assistance to an IT help desk or customer service department
I opened a help desk ticket to report the network connectivity issue.
Abri um chamado de suporte técnico para relatar o problema de conectividade de rede.
2. A unique identifier-based case number assigned to track and manage technical support requests from creation to resolution
Please reference help desk ticket #45823 when following up on your issue.
Por favor, consulte o chamado de suporte técnico #45823 ao fazer acompanhamento de seu problema.
3. A digital record containing details about a technical problem, its status, assigned technician, and resolution history
The help desk ticket was automatically assigned to the system administration team.
O chamado de suporte técnico foi automaticamente atribuído à equipe de administração de sistemas.
In Brazilian corporate and tech environments, 'help desk ticket' and its Portuguese equivalent 'chamado de suporte técnico' are standard terminology reflecting the globalized nature of IT support. Many Brazilian tech companies use the English term directly or the abbreviated 'ticket' in Portuguese contexts. In the USA, this is fundamental IT jargon for any organization with technical support infrastructure.
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