IT ticket
[/aɪ tiː ˈtɪkɪt/]
nounpl: IT tickets
chamado de TI
1. A formal request or report submitted to an IT support department to document and track a technical issue, problem, or service request that needs resolution
I opened an IT ticket to report the network connectivity problem at my workstation.
Abri um chamado de TI para relatar o problema de conectividade de rede na minha estação de trabalho.
2. A unique identification number or reference assigned to a support request within a ticketing system for tracking and management purposes
The IT ticket number is #45782 and it was created on Monday morning.
O número do chamado de TI é #45782 e foi criado na segunda-feira de manhã.
3. A documented record in an IT support management system containing details about a technical issue, its status, priority level, and assigned technician
My IT ticket has been escalated to the senior support team due to its critical priority.
Meu chamado de TI foi escalado para a equipe de suporte sênior devido à sua prioridade crítica.
IT tickets are central to corporate IT culture in both Brazil and the United States. In Brazilian companies, the term 'chamado de TI' is universally recognized in professional environments as the standard way to report technical issues, reflecting the formalization of IT support processes in large organizations. The ticketing system represents a shift from informal support requests to documented, trackable service management, which is particularly valued in companies following ITIL (Information Technology Infrastructure Library) frameworks.
Related Idioms & Phrases
open a ticket - criar/abrir um chamado
close a ticket - fechar um chamado
escalate a ticket - escalar um chamado
ticket status - status do chamado
ticket queue - fila de chamados
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