ticket unassignment
[/ˈtɪkɪt ʌnəˈsaɪnmənt/]
nounpl: ticket unassignments
desatribuição de chamado
1. The process or action of removing an assigned ticket (support request, work order, or task) from a person or team responsible for resolving it
The ticket unassignment was necessary when the original technician became unavailable.
A desatribuição do chamado foi necessária quando o técnico original ficou indisponível.
2. In IT support systems, the act of removing responsibility for a specific ticket from the current assignee
Ticket unassignment in our helpdesk system requires manager approval.
A desatribuição de chamados em nosso sistema de suporte requer aprovação do gerente.
This term is predominantly used in technical support, software development, and IT service management industries. In Brazil, it's commonly found in helpdesk and ITSM (Information Technology Service Management) systems. The practice reflects modern agile and collaborative work environments where task management flexibility is essential.
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