service plan
[/ˈsɜːrvɪs plæn/]
nounpl: service plans
plano de serviço
1. A comprehensive agreement or package offered by a company that provides maintenance, repairs, and technical support for a product over a specified period
I purchased a service plan for my new washing machine to cover repairs for five years.
Comprei um plano de serviço para minha máquina de lavar para cobrir reparos por cinco anos.
2. A subscription-based offering that includes access to services, support, or features from a provider
The software company offers different service plans based on the number of users.
A empresa de software oferece diferentes planos de serviço baseados no número de usuários.
3. A detailed strategy or arrangement outlining how services will be delivered to customers
The telecommunications company developed a new service plan to improve customer satisfaction.
A empresa de telecomunicações desenvolveu um novo plano de serviço para melhorar a satisfação do cliente.
Service plans are highly common in both the USA and Brazil, particularly for consumer electronics, appliances, and software. In Brazil, these are often marketed as forms of extended protection (proteção estendida), reflecting consumers' desire for peace of mind. In the USA, service plans are standard offerings at retailers like Best Buy and are often presented as upsells at point of purchase. The concept carries different weight in Portugal, where consumer protection laws and warranties are often more robust by default.
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