phone support
[/foʊn səˈpɔrt/]
nounpl: phone supports
suporte telefônico
1. Customer service assistance provided through telephone communication
The company offers 24/7 phone support for all customers.
A empresa oferece suporte telefônico 24/7 para todos os clientes.
2. Technical help or assistance accessed by calling a dedicated support line
I contacted phone support to troubleshoot my internet connection.
Entrei em contato com o suporte telefônico para resolver problemas com minha conexão de internet.
3. A customer service department that handles inquiries via telephone
Our phone support team is trained to handle billing inquiries.
Nossa equipe de suporte telefônico é treinada para lidar com questões de faturamento.
Phone support is a critical customer service channel in both Brazil and the United States. In Brazil, suporte telefônico is highly valued, particularly in banking and telecommunications sectors. The term reflects the importance of direct human interaction in customer service, though it's increasingly competing with chat support and automated systems.
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