telephone assistance
[ˈtɛlɪfoʊn əˈsɪstəns]
nounpl: telephone assistances
assistência telefônica
1. Support or help provided to a person through a telephone call, typically by a customer service representative, technical support team, or professional service provider
The company offers 24/7 telephone assistance for all customer inquiries.
A empresa oferece assistência telefônica 24/7 para todas as consultas de clientes.
2. A service that helps individuals obtain information or resolve issues by calling a dedicated phone line
She called telephone assistance to get directions to the nearest hospital.
Ela ligou para a assistência telefônica para obter instruções até o hospital mais próximo.
3. Technical or professional support delivered via telephone communication
The IT department provides telephone assistance to troubleshoot software problems.
O departamento de TI oferece assistência telefônica para resolver problemas de software.
Telephone assistance is a widespread service in both Brazil and the United States, reflecting the importance of customer service in modern business. In Brazil, it's common for companies to advertise 'assistência telefônica' as a key service feature. The term is frequently used in banking, telecommunications, utilities, and healthcare sectors. In the US, telephone assistance often emphasizes 24/7 availability and multilingual support.
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