terceirização interna
1. The practice of bringing work previously done by external contractors or outsourced companies back in-house to be performed by a company's own employees
The company decided on insourcing their customer service department after realizing the quality had declined with outsourcing.
A empresa decidiu pela terceirização interna do departamento de atendimento ao cliente após perceber que a qualidade havia diminuído com a terceirização externa.
2. The process of hiring internal staff or developing internal capabilities to replace external service providers
Insourcing IT services helped the organization reduce costs and improve security compliance.
A terceirização interna de serviços de TI ajudou a organização a reduzir custos e melhorar a conformidade de segurança.
Insourcing has become increasingly relevant in Brazilian and American business contexts since the early 2020s, particularly as companies reassess supply chain resilience and employee retention following pandemic disruptions. In Brazil, it's often discussed in the context of labor law and employment benefits. The term reflects a strategic shift from the late 1990s-2010s outsourcing trend, with companies now weighing cost savings against quality control, security, and employee morale.
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