e-commerce returns
[ˈiː-ˈkɑːmɜːrs rɪˈtɜːrnz]
nounpl: e-commerce returns
devoluções de e-commerce
1. The process by which customers send back purchased items to an online retailer for refund, exchange, or store credit
The company's e-commerce returns policy allows customers 30 days to return items.
A política de devoluções de e-commerce da empresa permite que os clientes devolvam itens em até 30 dias.
2. Items sent back by customers to online merchants within a specified return window
Managing e-commerce returns efficiently is crucial for customer satisfaction and profitability.
Gerenciar as devoluções de e-commerce de forma eficiente é crucial para a satisfação do cliente e lucratividade.
3. The logistics and operational handling of products returned from online purchases
E-commerce returns management has become a key competitive advantage for major retailers.
A gestão de devoluções de e-commerce tornou-se uma vantagem competitiva importante para grandes varejistas.
E-commerce returns have become increasingly important in both Brazilian and American markets as online shopping grows. In Brazil, consumer protection laws (like the Código de Defesa do Consumidor) mandate a 7-day return period for distance purchases, influencing return policy standards. In the USA, return policies vary widely by retailer and are often used as a competitive differentiator. The handling of returns significantly impacts customer loyalty and brand reputation in both markets.
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