return policy
[rɪˈtɜːrn ˈpɒlɪsi]
nounpl: return policies
política de devolução
1. a set of rules established by a retailer or seller that outlines the conditions and procedures for customers to return purchased items for a refund, exchange, or store credit
The store's return policy allows customers to return items within 30 days with a receipt.
A política de devolução da loja permite que os clientes devolvam produtos dentro de 30 dias com o recibo.
2. the formal guidelines that specify time limits, conditions of the item, and acceptable reasons for returning merchandise
Before making your purchase, please review our return policy to understand your options.
Antes de fazer sua compra, por favor revise nossa política de devolução para entender suas opções.
Return policies are critical in both American and Brazilian retail cultures. In the US, generous return policies are often used as a competitive advantage and customer satisfaction tool. In Brazil, return policies are regulated by the Consumer Protection Code (Código de Defesa do Consumidor), giving consumers the right to a 7-day cooling-off period for distance purchases. Understanding return policies is essential for online shopping, which has grown significantly in both countries.
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