returns policy
[rɪˈtɜrnz ˈpɑːləsi]
nounpl: returns policies
política de devoluções
1. A set of rules established by a retailer or business that outlines the conditions under which customers can return purchased items for a refund, exchange, or store credit
The store's returns policy allows customers to return items within 30 days of purchase with a receipt.
A política de devoluções da loja permite que os clientes devolvam itens dentro de 30 dias após a compra com recibo.
2. The formal guidelines that specify timeframes, conditions, and procedures for handling product returns
Before buying online, I always check the returns policy to ensure I can send back the item if needed.
Antes de comprar online, sempre verifico a política de devoluções para garantir que posso devolver o item se necessário.
In Brazil, returns policies are increasingly important with the growth of e-commerce. Brazilian consumer protection laws (Código de Defesa do Consumidor) often provide stronger protections than store policies, guaranteeing a 7-day reflection period for distance purchases. In the USA, retailers often use flexible returns policies as a competitive advantage, with some offering 90-day or even year-round returns.
Related Idioms & Phrases
within the returns window
subject to the returns policy
covered by the returns policy
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