customer return
[ˈkʌstəmər rɪˈtɜːrn]
nounpl: customer returns
devolução de cliente
1. The act of a customer bringing back a purchased item to a store or company, typically due to defects, dissatisfaction, or change of mind
The store's customer return policy allows exchanges within 30 days of purchase.
A política de devolução de cliente da loja permite trocas dentro de 30 dias após a compra.
2. A product that has been returned by a customer
We received a customer return this morning that was damaged during shipping.
Recebemos uma devolução de cliente esta manhã que foi danificada durante o envio.
3. In business metrics, the rate or volume of returned merchandise
The company is concerned about the high customer return rate for this product line.
A empresa está preocupada com a alta taxa de devolução de clientes para esta linha de produtos.
In both Brazilian and American retail culture, customer returns are a significant operational concern. Brazilian e-commerce has seen increased return rates due to the 7-day 'arrependimento' (right of regret) law for online purchases. In the USA, generous return policies are often used as a competitive advantage. The handling of customer returns is increasingly important to customer satisfaction metrics and loyalty.
NYC Slang
send back, return, give-back
Look up more words on Fala2Me
The free English-Portuguese dictionary with real Brazilian accents, NYC slang, conjugator and more
Open Fala2Me →