item return
[/ˈaɪtəm rɪˈtɜrn/]
nounpl: item returns
devolução de item
1. The process of sending back a purchased product to a retailer or seller for a refund, exchange, or repair
The store has a 30-day item return policy.
A loja tem uma política de devolução de item de 30 dias.
2. A specific product that is being returned by a customer
This item return needs to be processed by the warehouse.
Esta devolução de item precisa ser processada pelo depósito.
3. The transaction or record associated with returning merchandise
Please keep your receipt for the item return.
Por favor, guarde seu recibo para a devolução do item.
Item returns are a significant aspect of consumer protection and customer service in both the USA and Brazil. In Brazil, the COBRAMSEG (insurance) and consumer protection laws (Código de Defesa do Consumidor) govern return policies. E-commerce platforms like Mercado Livre and B2W have standardized return procedures that are widely recognized by consumers.
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