unknown problem
[/ʌnˈnoʊn ˈprɑbləm/]
noun phrasepl: unknown problems
problema desconhecido
1. A difficulty, issue, or malfunction whose cause or nature has not been identified or determined
The system crashed due to an unknown problem in the code.
O sistema travou devido a um problema desconhecido no código.
2. In technical contexts, an error or fault that cannot be diagnosed without further investigation
We encountered an unknown problem during the software installation.
Encontramos um problema desconhecido durante a instalação do software.
3. A situation or circumstance presenting difficulty when its underlying cause remains unclear
The vehicle won't start, but the mechanic says it's an unknown problem.
O veículo não quer dar a partida, mas o mecânico diz que é um problema desconhecido.
In Brazilian corporate and tech environments, 'problema desconhecido' is commonly used when technical support cannot immediately diagnose an issue. In the USA, this phrase is frequently heard in IT support contexts and customer service. The phrase implies urgency for investigation and resolution, often accompanied by frustration. In Portugal, the phrase 'problema por identificar' is an alternative that suggests an ongoing process of identification.
NYC Slang
mystery problem / ghost problem
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