scripted reply
[ˈskrɪptɪd rɪˈplaɪ]
nounpl: scripted replies
resposta roteirizada; resposta padronizada
1. A pre-written or predetermined response to a question or situation, typically memorized or read from a text, lacking spontaneity or personalization
The customer service representative gave a scripted reply that didn't address my specific concern.
O representante de atendimento ao cliente deu uma resposta roteirizada que não abordou minha preocupação específica.
2. An automatic or formulaic response that follows a predetermined pattern, often used in customer service, politics, or formal communications
When asked about the controversy, the politician offered only scripted replies.
Quando questionado sobre a controvérsia, o político ofereceu apenas respostas padronizadas.
The term 'scripted reply' is frequently used in contemporary discourse in both Brazil and the United States to criticize inauthentic communication, particularly in customer service, political interviews, and corporate communications. In Brazil, the phrase 'resposta de prateleira' (shelf response) is a colloquial equivalent that emphasizes the generic, one-size-fits-all nature of such replies. This reflects a growing cultural expectation for more personalized and genuine interactions in an age of automation.
NYC Slang
canned response; cookie-cutter answer
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