personalized reply
[/ˌpɜːrsənəlaɪzd rɪˈplaɪ/]
nounpl: personalized replies
resposta personalizada
1. A response or answer that is customized to address the specific needs, preferences, or circumstances of an individual recipient
The customer service team provided a personalized reply to each client's inquiry.
A equipe de atendimento ao cliente forneceu uma resposta personalizada para cada investigação do cliente.
2. A tailored message that acknowledges individual details rather than using a generic template
Instead of a form letter, she sent a personalized reply mentioning his specific project.
Em vez de uma carta padrão, ela enviou uma resposta personalizada mencionando seu projeto específico.
3. In digital communication, an individualized response that references personal information or context from the original message
The automated system generates a personalized reply based on the customer's purchase history.
O sistema automatizado gera uma resposta personalizada baseada no histórico de compras do cliente.
In Brazilian business culture, sending personalized replies is valued as a sign of respect and professionalism, particularly in customer service and professional communication. In the USA, personalization in customer communication is increasingly expected, especially in e-commerce and digital services. This contrasts with older business practices that relied heavily on form letters and generic responses.
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