inbound calling
[ˈɪnbaʊnd ˈkɔːlɪŋ]
noun
chamadas de entrada
1. incoming telephone calls received by a business or individual, as opposed to outbound calls made to others
Our customer service team handles inbound calling during business hours.
Nossa equipe de atendimento ao cliente gerencia chamadas de entrada durante o horário comercial.
2. a business practice or call center operation focused on receiving and managing incoming calls from customers
Inbound calling is a critical component of our customer support strategy.
O atendimento de chamadas de entrada é um componente crítico de nossa estratégia de suporte ao cliente.
3. the telecommunications service or feature that enables a company to receive calls from external parties
We upgraded our inbound calling system to improve call quality.
Atualizamos nosso sistema de chamadas de entrada para melhorar a qualidade das chamadas.
Inbound calling is a significant aspect of modern customer service culture in both the United States and Brazil. In Brazil, with the growth of tech and business process outsourcing (BPO) industries, inbound calling centers are a major employment sector, particularly in cities like São Paulo and Rio de Janeiro. The term reflects the shift from traditional customer-facing roles to specialized customer service operations.
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