1. A conversation or exchange of words between characters that has been written in advance, typically for a film, television show, theater production, or other performance
The actors rehearsed the scripted dialogue for hours before filming began.
Os atores ensaiaram o diálogo roteirizado por horas antes de começar as gravações.
2. A predetermined set of responses or talking points used in customer service, sales calls, or formal interactions
The customer service representative followed the scripted dialogue when answering phone calls.
O representante de atendimento ao cliente seguiu o diálogo roteirizado ao responder chamadas telefônicas.