1. A dialogue or exchange of words that has been pre-written or planned in advance, rather than being spontaneous or improvised
The actors performed a scripted conversation during the play rehearsal.
Os atores executaram uma conversa roteirizada durante o ensaio da peça.
2. In customer service or telecommunications, a pre-prepared dialogue that agents follow when interacting with customers
Customer service representatives often use a scripted conversation to handle common inquiries.
Os representantes de atendimento ao cliente frequentemente usam uma conversa roteirizada para lidar com perguntas comuns.