customer field service
[/ˈkʌstəmər fiːld ˈsɜːrvɪs/]
nounpl: customer field services
serviço de campo ao cliente
1. On-site technical support and maintenance services provided directly to customers at their locations
Our company offers 24/7 customer field service to ensure minimal downtime for our clients.
Nossa empresa oferece serviço de campo ao cliente 24/7 para garantir tempo mínimo de inatividade para nossos clientes.
2. The personnel and operations involved in delivering service, repairs, or installations at customer premises
The customer field service team responded to the emergency call within two hours.
A equipe de serviço de campo ao cliente respondeu à chamada de emergência em duas horas.
3. A business function responsible for managing service delivery outside the company's physical location
We invested in customer field service training to improve customer satisfaction ratings.
Investimos em treinamento de serviço de campo ao cliente para melhorar as classificações de satisfação do cliente.
In Brazil, customer field service is highly valued in manufacturing, telecommunications, and energy sectors. American companies often emphasize rapid response times and technician training as competitive advantages. The role reflects the importance of personal, direct customer interaction in both Brazilian and American business cultures, particularly in B2B sectors.
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