client inquiry
[ˈklaɪənt ɪnˈkwaɪri]
nounpl: client inquiries
consulta do cliente
1. A question, request for information, or formal request made by a customer or client to a business, professional, or service provider
The support team received several client inquiries about the new product features.
A equipe de suporte recebeu várias consultas de clientes sobre os novos recursos do produto.
2. A formal investigation or question directed at a company regarding services, pricing, availability, or other business matters
We handle each client inquiry with priority and respond within 24 hours.
Tratamos cada consulta de cliente com prioridade e respondemos dentro de 24 horas.
In Brazilian business culture, responding promptly to client inquiries is highly valued and often considered a key performance indicator. Companies typically establish service level agreements (SLAs) specifying response times. In the USA, client inquiries are central to customer relationship management (CRM) strategies, with many businesses using automated systems to track and prioritize them. The term is widely used across industries including finance, healthcare, retail, and professional services.
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