client inquiry

[ˈklaɪənt ɪnˈkwaɪri]
nounpl: client inquiries
consulta do cliente
1. A question, request for information, or formal request made by a customer or client to a business, professional, or service provider
The support team received several client inquiries about the new product features.
A equipe de suporte recebeu várias consultas de clientes sobre os novos recursos do produto.
2. A formal investigation or question directed at a company regarding services, pricing, availability, or other business matters
We handle each client inquiry with priority and respond within 24 hours.
Tratamos cada consulta de cliente com prioridade e respondemos dentro de 24 horas.
In Brazilian business culture, responding promptly to client inquiries is highly valued and often considered a key performance indicator. Companies typically establish service level agreements (SLAs) specifying response times. In the USA, client inquiries are central to customer relationship management (CRM) strategies, with many businesses using automated systems to track and prioritize them. The term is widely used across industries including finance, healthcare, retail, and professional services.
Synonyms / Sinônimos
customer inquiryclient requestcustomer questioncustomer inquiryclient question
Antonyms / Antônimos
client responsecustomer feedback

Regional Variations

General Brazilian
consulta do cliente
Most common term used in business and service contexts
Rio de Janeiro
pedido de informação do cliente
More formal variant used in corporate settings
São Paulo
consulta de cliente / solicitação do cliente
Both terms are used interchangeably in business correspondence
Portugal
consulta do cliente / pedido de informação
Portuguese uses similar terminology with slight pronunciation differences

Related Words

customer serviceinquirequerysupport ticketcomplaintfeedbackrequest

Related Idioms & Phrases

field a client inquiry
respond to a client inquiry
handle client inquiries
process a client inquiry
address a client inquiry
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