1. A decline or regression in the level of contentment, happiness, or fulfillment that customers experience with a product, service, or company
The worsening customer satisfaction scores prompted management to conduct a comprehensive service review.
Os índices de deterioração da satisfação do cliente levaram a gerência a realizar uma revisão abrangente do serviço.
2. A negative trend indicating that customers are becoming increasingly dissatisfied over time
Worsening customer satisfaction in the tech sector has led to increased competition and innovation.
A deterioração da satisfação do cliente no setor de tecnologia levou ao aumento da concorrência e inovação.