template reply
[ˈtɛmplɪt rɪˈplaɪ]
nounpl: template replies
resposta em modelo
1. A pre-written response message that can be used repeatedly for common inquiries or situations, with or without customization
The customer service team uses a template reply to respond to frequently asked questions about shipping.
A equipe de atendimento ao cliente usa uma resposta em modelo para responder a perguntas frequentes sobre envio.
2. An automated or standardized message designed to address typical customer concerns while saving time
Instead of writing individual responses, she selected a template reply from the system.
Em vez de escrever respostas individuais, ela selecionou uma resposta em modelo do sistema.
In both Brazilian and American corporate culture, template replies are widely used in customer service, email management, and social media to improve efficiency. In Brazil, companies increasingly use 'respostas em modelo' to handle high volumes of customer inquiries, particularly in e-commerce and tech support. This practice is generally accepted as professional when relevant and appropriately personalized for the recipient.
Look up more words on Fala2Me
The free English-Portuguese dictionary with real Brazilian accents, NYC slang, conjugator and more
Open Fala2Me →