1. A business strategy or program that equips support teams with the tools, training, knowledge, and resources needed to effectively assist customers and resolve issues
The company invested in support enablement to improve customer satisfaction scores.
A empresa investiu em habilitação de suporte para melhorar as pontuações de satisfação do cliente.
2. The process of empowering service representatives with information systems, documentation, and training to perform their roles more efficiently
Support enablement includes comprehensive training modules and access to a knowledge base.
A habilitação de suporte inclui módulos de treinamento abrangentes e acesso a uma base de conhecimento.