1. The cessation or closure of a customer support communication channel, such as email, chat, phone, or social media support services
The company announced a support channel shutdown for their legacy product line.
A empresa anunciou o encerramento do canal de suporte para sua linha de produtos legados.
2. A temporary or permanent discontinuation of customer service availability through a specific platform
Due to system maintenance, there will be a support channel shutdown next week.
Devido à manutenção do sistema, haverá um encerramento do canal de suporte na próxima semana.