service pledges
[/ˈsɜːrvɪs ˈplɛdʒɪz/]
nounpl: service pledges
promessas de serviço
1. Formal commitments or promises made by a service provider to deliver specific levels of service quality, reliability, and performance to customers
The telecommunications company outlined its service pledges to ensure 99.9% uptime for all customers.
A empresa de telecomunicações delineou suas promessas de serviço para garantir 99,9% de tempo disponível para todos os clientes.
2. Binding assurances regarding response times, problem resolution, and customer satisfaction guarantees
Our service pledges include a 24-hour response time for technical support inquiries.
Nossas promessas de serviço incluem um tempo de resposta de 24 horas para consultas de suporte técnico.
3. Contractual commitments that define service level agreements (SLAs) between providers and customers
The airline's service pledges promised compensation if flights were delayed beyond two hours.
As promessas de serviço da companhia aérea garantiram compensação se os voos atrasassem mais de duas horas.
In Brazil, service pledges are increasingly important in regulated industries such as telecommunications, banking, and utilities. Companies are required by ANATEL (telecommunications regulator) and ANEEL (energy regulator) to publish and honor their service pledges. In the USA, this concept is closely tied to Service Level Agreements (SLAs) in IT and telecommunications industries. The term reflects growing consumer protection advocacy and regulatory oversight in both countries.
NYC Slang
service promises / service guarantees
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