service commitments
[ˈsɜːrvɪs kəˈmɪtmənts]
nounpl: service commitments
compromissos de serviço
1. Promises or obligations to provide specific services within agreed-upon terms, quality standards, and timeframes
The company's service commitments include 24/7 customer support and 99.9% uptime guarantee.
Os compromissos de serviço da empresa incluem suporte ao cliente 24/7 e garantia de 99,9% de disponibilidade.
2. Formal agreements detailing the level and scope of services to be delivered
Our service commitments are outlined in the Service Level Agreement (SLA).
Nossos compromissos de serviço estão descritos no Acordo de Nível de Serviço (SLA).
3. Pledges or undertakings made by an organization to meet customer expectations
We stand by our service commitments to deliver quality and reliability.
Mantemos nossos compromissos de serviço de entregar qualidade e confiabilidade.
This term is prevalent in Brazilian corporate and business culture, particularly in IT, telecommunications, and customer service sectors. Companies prioritize publicizing their service commitments as part of brand trust-building. In the USA, this term is standard in service industries and B2B contracts.
Related Idioms & Phrases
meet one's service commitments
honor service commitments
breach service commitments
fulfill service commitments
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