service level
[/ˈsɜːrvɪs ˈlevəl/]
nounpl: service levels
nível de serviço
1. The expected quality and standard of service that a company commits to provide to its customers, often defined in a Service Level Agreement (SLA)
The internet provider guarantees a 99.9% uptime service level.
O provedor de internet garante um nível de serviço de 99,9% de disponibilidade.
2. A measured metric used to evaluate the performance and reliability of a service or support function
Our customer support service level is measured by response time and resolution rate.
Nosso nível de serviço de suporte ao cliente é medido pelo tempo de resposta e taxa de resolução.
3. The tier or category of service quality offered to different customer segments
Premium members receive a higher service level with priority support.
Membros premium recebem um nível de serviço superior com suporte prioritário.
This term is integral to modern business operations in both Brazil and the USA, particularly in IT, telecommunications, and customer service industries. In Brazil, it's commonly used in corporate environments and tech startups in São Paulo. The concept reflects the globalization of business standards and the importance placed on measurable service quality in contemporary business culture.
Look up more words on Fala2Me
The free English-Portuguese dictionary with real Brazilian accents, NYC slang, conjugator and more
Open Fala2Me →