1. An instance when a service provider fails to deliver the expected service quality or meet customer expectations
The airline's service failure resulted in delayed flights and poor customer communication.
A falha no serviço da companhia aérea resultou em voos atrasados e má comunicação com os clientes.
2. A breakdown or malfunction in a service delivery system
The internet service failure affected thousands of users in the region.
A falha no serviço de internet afetou milhares de usuários na região.
3. In business, a critical incident where promised services are not delivered as agreed
The hotel's service failure included overbooking and lack of available rooms.
A falha no serviço do hotel incluiu overbooking e falta de quartos disponíveis.