returns processing
[rɪˈtɜrnz ˈprɑːsɛsɪŋ]
noun
processamento de devoluções
1. The administrative and logistical procedures involved in handling returned products from customers, including inspection, restocking, refunding, and record-keeping
The company streamlined its returns processing to reduce the time between customer return and refund issuance.
A empresa simplificou seu processamento de devoluções para reduzir o tempo entre a devolução do cliente e a emissão do reembolso.
2. The entire workflow that manages merchandise returned by customers due to defects, dissatisfaction, or other reasons
Efficient returns processing is critical for maintaining customer satisfaction in e-commerce.
O processamento eficiente de devoluções é crítico para manter a satisfação do cliente no comércio eletrônico.
Returns processing has become increasingly important in Brazil and the USA with the growth of e-commerce. Brazilian companies emphasize 'processamento de devoluções' as a competitive advantage, with many offering 30-day return policies. In the USA, efficient returns processing is a key metric for customer satisfaction and loyalty, particularly in the retail and online shopping sectors.
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