programmed help
[/ˈproʊɡræmd hɛlp/]
noun
ajuda programada
1. A system of instruction where learning material is presented in small steps, with immediate feedback and self-pacing, commonly used in educational software and computer-based training
The software uses programmed help to guide users through complex procedures step by step.
O software utiliza ajuda programada para orientar os usuários através de procedimentos complexos passo a passo.
2. Interactive instructional assistance built into computer applications that responds to user queries with predetermined answers
The application's programmed help feature provides instant responses to frequently asked questions.
O recurso de ajuda programada do aplicativo fornece respostas instantâneas para perguntas frequentes.
3. Automated technical support or guidance system integrated into software platforms
Users can access programmed help without contacting customer service.
Os usuários podem acessar ajuda programada sem contactar o serviço ao cliente.
The term 'programmed help' is primarily used in educational technology and software development contexts. In Brazil, it reflects the growing adoption of e-learning and software-based training systems in corporate and academic environments. In the USA, it originated from behavioral psychology principles of programmed instruction from the 1950s-60s and remains common in educational technology terminology.
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