problem resolution
[ˈprɑːbləm ˌrezəˈluːʃən]
nounpl: problem resolutions
resolução de problemas
1. The process of finding a solution to a difficult or unwanted situation; the act of solving a problem completely
The team focused on problem resolution after the software failure.
A equipe se concentrou na resolução de problemas após a falha do software.
2. In business and customer service, the process of addressing and settling customer complaints or issues
Effective problem resolution is key to maintaining customer satisfaction.
A resolução eficaz de problemas é essencial para manter a satisfação do cliente.
3. In psychology and conflict management, the method used to overcome obstacles or disagreements
Problem resolution skills are essential for workplace harmony.
Habilidades de resolução de problemas são essenciais para a harmonia no ambiente de trabalho.
In Brazilian business culture, 'resolução de problemas' is a highly valued competency, often emphasized in job descriptions and performance reviews. Americans tend to use 'problem-solving' more frequently as a standalone term, while 'problem resolution' is preferred in formal customer service and technical support contexts. This phrase reflects the modern emphasis on proactive, solution-oriented approaches in both cultures.
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