open support ticket

[ˈoʊpən səˈpɔrt ˈtɪkɪt]
nounpl: open support tickets
chamado de suporte aberto
1. An unresolved customer service request or issue submitted to a company's support system that remains active and awaiting resolution
I have an open support ticket regarding the billing error on my account.
Tenho um chamado de suporte aberto sobre o erro de cobrança na minha conta.
2. A documented problem or request in a customer service management system that has not yet been closed or marked as resolved
Please reference your open support ticket number when contacting us again.
Por favor, mencione o número do seu chamado de suporte aberto ao entrar em contato conosco novamente.
This term is widely used in international tech support and customer service industries. In Brazil, it's common in call centers and tech companies. The phrase is often shortened to just 'ticket' in corporate environments. Companies typically provide ticket numbers for tracking purposes, which is a standard practice across both American and Brazilian support systems.
Synonyms / Sinônimos
active support ticketpending support requestunresolved ticketopen caseactive case
Antonyms / Antônimos
closed support ticketresolved ticketclosed case

Regional Variations

General Brazilian
chamado de suporte aberto
Most common translation in Brazilian Portuguese for technical support contexts
São Paulo
ticket de suporte aberto
Often uses the English word 'ticket' directly in tech-savvy corporate environments
General Brazil
solicitação de suporte em aberto
Alternative formal translation emphasizing the open status
Portugal
pedido de suporte aberto
Portuguese variant using 'pedido' instead of 'chamado'

Related Words

support ticket systemticket numbercustomer servicehelp deskissue trackingticket status

Related Idioms & Phrases

keep a ticket open
open a support ticket
close the ticket
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