on-time ratio
[/ɑn taɪm ˈreɪʃoʊ/]
nounpl: on-time ratios
índice de pontualidade
1. A metric that measures the percentage or proportion of deliveries, arrivals, or completions that occur within the scheduled or expected time frame
The airline's on-time ratio improved to 87% after implementing new scheduling procedures.
O índice de pontualidade da companhia aérea melhorou para 87% após implementar novos procedimentos de agendamento.
2. In logistics and supply chain management, the percentage of shipments delivered by the promised delivery date
Our logistics company maintains an on-time ratio of over 95% for all deliveries.
Nossa empresa de logística mantém um índice de pontualidade superior a 95% para todas as entregas.
3. A key performance indicator (KPI) used to evaluate operational efficiency and customer satisfaction
The on-time ratio is one of the most important metrics for measuring service quality.
O índice de pontualidade é uma das métricas mais importantes para medir a qualidade do serviço.
The on-time ratio is a critical business metric in both Brazilian and American corporate environments, particularly in industries like transportation, logistics, and e-commerce. In Brazil, companies increasingly monitor this KPI to maintain competitiveness and meet customer expectations. In the USA, on-time performance is often governed by Service Level Agreements (SLAs) and is crucial for customer retention. The metric became even more important post-COVID with the surge in e-commerce and delivery services.
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