delivery performance
[/dɪˈlɪvəri pərˈfɔːrməns/]
nounpl: delivery performances
desempenho de entrega
1. The measure of how effectively and efficiently a company or supplier delivers products or services to customers, typically assessed by metrics such as on-time delivery rate, accuracy, and customer satisfaction
The company's delivery performance improved significantly after implementing a new logistics system.
O desempenho de entrega da empresa melhorou significativamente após implementar um novo sistema de logística.
2. The ability to meet agreed-upon deadlines and quality standards when delivering goods or completing services
We evaluate our suppliers based on their delivery performance metrics.
Avaliamos nossos fornecedores com base nas métricas de desempenho de entrega.
3. In business operations, the compliance with scheduled delivery dates and fulfillment of customer orders
Poor delivery performance resulted in customer complaints and lost contracts.
O desempenho de entrega inadequado resultou em reclamações de clientes e perda de contratos.
In Brazilian business culture, 'desempenho de entrega' is a critical metric in supply chain management and is increasingly important in e-commerce. Companies use this term extensively in contractual agreements and performance evaluations. The concept reflects Brazil's growing focus on operational excellence and customer service standards, particularly with the expansion of online retail and logistics companies like Loggi and Shopee.
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