job escalation
[/dʒɑːb ˌɛskəˈleɪʃən/]
nounpl: job escalations
escalação de trabalho
1. The process of elevating a work issue, complaint, or problem to a higher level of management or authority for resolution
The customer service team initiated a job escalation when they couldn't resolve the billing issue.
A equipe de atendimento ao cliente iniciou uma escalação de trabalho quando não conseguiu resolver o problema de faturamento.
2. An increase in job responsibilities, workload, or complexity requiring additional resources or authority
The job escalation required hiring two additional team members to handle the expanded scope.
A escalação de trabalho exigiu a contratação de dois membros adicionais da equipe para lidar com o escopo expandido.
3. A formal procedure where an unresolved issue is passed up the organizational hierarchy
Following the job escalation protocol, the manager forwarded the case to senior leadership.
Seguindo o protocolo de escalação de trabalho, o gerente encaminhou o caso para a liderança sênior.
In Brazilian corporate culture, job escalation is a formal and structured process, particularly in multinational companies and call centers. It represents a critical part of quality assurance and problem-solving mechanisms. In the USA, the term is widely used in customer service, IT support, and corporate environments. The process is often associated with SLAs (Service Level Agreements) and is tracked meticulously for performance metrics. In Portugal, similar procedures exist but may be referred to with slightly different terminology depending on the industry sector.
NYC Slang
bump it up the chain
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