guaranteed service
[ɡærənˈtiːd ˈsɜːrvɪs]
nounpl: guaranteed services
serviço garantido
1. A service that is promised to meet specific standards or conditions, with assurance that if it fails to do so, compensation or remedies will be provided
The company offers a guaranteed service with a full refund if you're not satisfied within 30 days.
A empresa oferece um serviço garantido com reembolso total se você não estiver satisfeito em 30 dias.
2. A contractual commitment to deliver services reliably and consistently according to predetermined specifications
Our guaranteed service includes 24/7 customer support and a 99.9% uptime commitment.
Nosso serviço garantido inclui suporte ao cliente 24/7 e um compromisso de 99,9% de tempo de atividade.
3. A minimum level of service provision assured by agreement, often with penalties for non-compliance
The telecommunications provider guarantees service restoration within 48 hours.
O provedor de telecomunicações garante a restauração do serviço em até 48 horas.
In Brazilian business culture, 'guaranteed service' is highly valued and frequently marketed as a competitive advantage. Companies emphasize 'serviço garantido' in customer-facing materials to build trust. In the USA, service guarantees are legally binding commitments often subject to FTC regulations. Both markets view guarantees as important consumer protections, but Brazil tends to emphasize emotional reassurance while the US emphasizes legal compliance.
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