guaranteed reply

[ɡæˈræntiːd rɪˈplaɪ]
noun phrasepl: guaranteed replies
resposta garantida
1. A promise or assurance that a response will be provided to a message, inquiry, or communication
The customer service team offers a guaranteed reply within 24 hours.
O time de atendimento ao cliente oferece uma resposta garantida em até 24 horas.
2. A commitment made by a sender that their message will receive an acknowledgment or answer
We sent our proposal with a guaranteed reply deadline of one week.
Enviamos nossa proposta com um prazo garantido de resposta de uma semana.
3. In business communication, a service level agreement ensuring response to inquiries
Our premium support package includes guaranteed reply to all tickets.
Nosso pacote de suporte premium inclui resposta garantida para todos os chamados.
This phrase is particularly important in Brazilian and American business culture, where response time and customer service quality are key differentiators. Companies prominently advertise guaranteed reply times as part of their service promises. In Brazil, 'resposta garantida' is frequently used in email signatures and customer service policies to build trust and professionalism.
NYC Slang
We got you / You're guaranteed a hit back
Synonyms / Sinônimos
assured responsepromised replyguaranteed responseassured answer
Antonyms / Antônimos
no replyno responseunansweredignored

Regional Variations

General Brazilian
resposta garantida
Standard term used in business and customer service contexts
São Paulo
resposta garantida / retorno garantido
Both terms commonly used in corporate environments
Rio de Janeiro
resposta garantida
Standard usage, occasionally shortened to 'garantida'
Portugal
resposta garantida / resposta assegurada
Both variants used; 'assegurada' more common in formal legal contexts

Related Words

customer serviceresponse timeservice level agreementcommunicationacknowledgment

Related Idioms & Phrases

guaranteed reply within X hours/days
no guaranteed reply
assured response time
committed to guaranteed replies
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