delivery quality
[dɪˈlɪvəri ˈkwɑːləti]
noun phrase
qualidade de entrega
1. The standard or level of excellence at which a product or service is delivered to a customer, including timeliness, condition, and accuracy
The company improved its delivery quality by reducing shipping times and damage rates.
A empresa melhorou sua qualidade de entrega reduzindo prazos de envio e taxas de dano.
2. The overall performance and reliability of a delivery service measured by customer satisfaction
Delivery quality is a key metric for evaluating logistics providers.
A qualidade de entrega é uma métrica fundamental para avaliar fornecedores de logística.
3. The manner and professionalism in which goods are handed over to the recipient
Good delivery quality includes courteous service and proper handling of packages.
Uma boa qualidade de entrega inclui atendimento cortês e manejo apropriado de pacotes.
This term is widely used in Brazilian e-commerce and logistics industries, particularly important given the country's geographic size and infrastructure challenges. Companies emphasize delivery quality as a competitive advantage in the growing online retail market. In the US, it's a critical metric in supply chain management and customer service evaluations.
Related Idioms & Phrases
on-time and in-full (OTIF)
last-mile delivery quality
delivery quality assurance
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