customer-centric approach

[/ˈkʌstəmər ˈsentrɪk əˈproʊtʃ/]

nounpl: customer-centric approaches

abordagem centrada no cliente

1. A business strategy that prioritizes customer needs, preferences, and satisfaction as the core focus of all organizational decisions and operations

Our company adopted a customer-centric approach to improve brand loyalty and retention rates.

Nossa empresa adotou uma abordagem centrada no cliente para melhorar a lealdade à marca e as taxas de retenção.

2. A methodology that places the customer at the center of product development, service delivery, and business processes

The customer-centric approach helped us identify gaps in our service quality.

A abordagem centrada no cliente nos ajudou a identificar lacunas na qualidade do nosso serviço.

Synonyms

customer-first strategy customer-focused approach client-centric model customer-oriented methodology customer experience strategy

Antonyms

product-centric approach profit-focused strategy company-centric model internal-focused approach

Regional Variations

General Brazilian

abordagem centrada no cliente

Most common usage in Brazilian business contexts

São Paulo

foco no cliente

Shortened informal version used in corporate environments

Portugal

abordagem orientada para o cliente

Preferred terminology in Portuguese business discourse

General Brazilian

estratégia focada no cliente

Alternative formal expression

Related Idioms & Phrases

put the customer first

the customer is always right

customer satisfaction comes first

meeting customer expectations

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