customer feedback assessment

[ˈkʌstəmər ˈfidˌbæk əˈsɛsmənt]
nounpl: customer feedback assessments
avaliação de feedback do cliente
1. A systematic process of collecting, analyzing, and evaluating opinions, comments, and suggestions provided by customers regarding products, services, or overall business experience
The company conducted a customer feedback assessment to identify areas for service improvement.
A empresa realizou uma avaliação de feedback do cliente para identificar áreas de melhoria no serviço.
2. The evaluation and measurement of customer satisfaction metrics derived from surveys, reviews, complaints, and direct communication
Our customer feedback assessment revealed that delivery times were the primary concern among users.
Nossa avaliação de feedback do cliente revelou que os prazos de entrega eram a principal preocupação dos usuários.
In Brazilian business culture, customer feedback assessment has become increasingly important with the digital transformation and social media influence. Companies view it as essential for maintaining competitiveness and building brand loyalty. In the USA, this practice is deeply embedded in corporate quality management systems and is often tied to performance metrics and continuous improvement initiatives.
Synonyms / Sinônimos
customer satisfaction evaluationfeedback analysiscustomer opinion assessmentclient feedback reviewsatisfaction survey
Antonyms / Antônimos
customer feedback dismissalignoring customer input

Regional Variations

General Brazilian
avaliação de feedback do cliente
Most common translation used in business contexts across Brazil
São Paulo
avaliação de retorno do cliente / feedback do consumidor
Business-centered region often uses more formal corporate terminology
Rio de Janeiro
avaliação de opinião do cliente
Slightly more informal variant sometimes preferred
Portugal
avaliação do feedback do cliente / análise de comentários dos clientes
Portuguese variants may use 'análise' more frequently than 'avaliação'

Related Words

customer satisfactionsurvey methodologynet promoter scorequality assurancecustomer experiencedata analysisservice evaluation

Related Idioms & Phrases

take customer feedback with a grain of salt
put customer feedback into action
customer feedback is the voice of the customer
gold in customer feedback
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