1. A pre-written or tailored response that can be automatically sent or used repeatedly in communication systems, customer service, or messaging platforms
The customer service team set up custom replies for frequently asked questions.
A equipe de atendimento ao cliente configurou respostas personalizadas para perguntas frequentes.
2. An automated or templated message configured by a user to respond to specific situations or messages
I created a custom reply for when I'm on vacation.
Criei uma resposta personalizada para quando estou de férias.