1. Support or assistance provided under a formal contract or agreement, typically for a specified period and with defined terms and conditions
The company provides contracted support for all software installations.
A empresa fornece apoio contratado para todas as instalações de software.
2. Technical or professional assistance purchased as a service from an external vendor or provider
We hired contracted support to maintain our IT infrastructure.
Contratamos apoio para manter nossa infraestrutura de TI.