user churn

[ˈjuːzər tʃɜːrn]
nounpl: user churns
rotatividade de usuários
1. The rate at which users stop using or abandon a product, service, or application
The company's user churn rate increased by 15% after the app update.
A taxa de rotatividade de usuários da empresa aumentou 15% após a atualização do app.
2. The percentage of customers or users who discontinue their subscription or relationship with a business during a given period
To reduce user churn, the streaming service introduced new features.
Para reduzir a rotatividade de usuários, o serviço de streaming introduziu novos recursos.
This is a key business metric widely used in Silicon Valley and global tech industries, especially among SaaS companies, mobile apps, and streaming services. In Brazil, as the tech ecosystem grows, the term is increasingly used by startups and digital product managers, often kept in English but understood by tech professionals. Understanding and reducing user churn is critical for business viability and investor metrics.
Synonyms / Sinônimos
customer churnuser attritionsubscriber lossabandonment rate
Antonyms / Antônimos
user retentioncustomer loyaltygrowth rate

Regional Variations

General Brazilian
rotatividade de usuários
Most common translation in business and tech contexts
São Paulo
taxa de abandono de usuários
Alternative used in tech startup communities
Rio de Janeiro
evasão de usuários
Alternative term sometimes used in tech industry
Portugal
rotatividade de utilizadores
Uses 'utilizadores' instead of 'usuários'

Related Words

churn rateretentioncustomer lifetime valueengagement metricsacquisition cost

Related Idioms & Phrases

high churn
low churn
churn out users
stem the churn
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