1. Customer service or technical assistance that fails to respond promptly or adequately to inquiries, complaints, or requests for help
The company received numerous complaints about unresponsive support after the system update.
A empresa recebeu várias reclamações sobre o suporte não responsivo após a atualização do sistema.
2. A support system or service that does not acknowledge or address customer issues in a timely manner
Customers abandoned the platform due to unresponsive support.
Os clientes abandonaram a plataforma devido ao suporte não responsivo.