1. Formal instruction and educational program designed to equip employees with skills and knowledge necessary to effectively assist and resolve customer issues and inquiries
The company invested in comprehensive customer support training to improve service quality.
A empresa investiu em um treinamento de suporte ao cliente abrangente para melhorar a qualidade do serviço.
2. Program covering communication skills, product knowledge, problem-solving, and customer service protocols
New employees must complete customer support training before handling client calls.
Os novos funcionários devem completar o treinamento de suporte ao cliente antes de atender chamadas de clientes.