task abandonment
[/tæsk əˈbændənmənt/]
nounpl: task abandonments
abandono de tarefa
1. The act of leaving a task incomplete or unfinished without completing the required work or achieving the intended objective
Task abandonment rates increased when the project deadline was extended without clear guidance.
As taxas de abandono de tarefa aumentaram quando o prazo do projeto foi estendido sem orientação clara.
2. In customer service and call centers, the termination of a call or interaction by a customer before it is completed or resolved
The call center's task abandonment rate was 15%, indicating that customers were hanging up before their issues were resolved.
A taxa de abandono de chamadas do call center era de 15%, indicando que os clientes desligavam antes que seus problemas fossem resolvidos.
3. In work environments, the failure to complete assigned responsibilities due to various causes such as lack of motivation, resources, or clarity
Management addressed the issue of task abandonment by implementing clearer objectives and better resource allocation.
A gerência abordou o problema do abandono de tarefas implementando objetivos mais claros e melhor alocação de recursos.
Task abandonment is a significant metric in Brazilian call centers and customer service sectors, particularly in São Paulo's financial district. In American corporate environments, it's commonly discussed in workforce management and project management contexts. The term reflects modern workplace concerns about productivity, employee engagement, and customer satisfaction metrics.
NYC Slang
ghosting on a task, bailing on a task
Look up more words on Fala2Me
The free English-Portuguese dictionary with real Brazilian accents, NYC slang, conjugator and more
Open Fala2Me →