1. Established criteria or benchmarks that define the quality, scope, and availability of support services provided to customers or users
Our company has implemented new support standards to ensure faster response times.
Nossa empresa implementou novos padrões de suporte para garantir tempos de resposta mais rápidos.
2. Guidelines that establish the minimum acceptable level of technical, customer, or organizational support
The IT department must maintain support standards of 99.9% uptime availability.
O departamento de TI deve manter padrões de suporte de disponibilidade de 99,9%.